Shipping Policy
🚚 Shipping Information
At Petunox®, we're proud to offer FREE shipping on all orders — because beauty should be effortless from checkout to delivery 💫
📦 Order Processing Time
Please allow 1–3 business days for us to process and dispatch your order.
During peak seasons or holidays, processing time may extend up to 7 business days.
Once your order is shipped, you’ll receive a tracking number via email to follow its journey.
🌍 Estimated Delivery Times
Delivery times begin after your order has been dispatched and vary by location:
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🇺🇸 United States: 6–12 business days
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🌎 Other Countries: 8–15 business days
Please note: Customs inspections and courier delays may affect transit times.
📝 Address Accuracy & Order Changes
Please ensure your shipping information is complete and accurate at checkout.
Incorrect addresses may cause processing delays or order cancellation.
If you need to make changes, email us at 📧 hello@petunox.com within 24 hours of placing your order.
We’ll do our best to accommodate, but we cannot guarantee updates after this timeframe.
⏳ Delayed Delivery
We aim to deliver all orders on time, but some delays may occur due to:
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Courier disruptions (e.g. weather, customs, local logistics)
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Address verification issues
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Payment or inventory delays
In any such case, we’ll notify you promptly and assist as much as possible.
Please note that Petunox® is not liable for delays caused by external factors beyond our control.
📭 Lost or Stolen Packages
Once your order leaves our facility, it’s under the courier’s responsibility.
If your package is lost or stolen, please:
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Contact us at hello@petunox.com
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Reach out to the courier to file a claim
Although Petunox® is not responsible for lost or stolen items, we’ll support you through the process and may offer a replacement, depending on the situation.
🔄 Shipping Policy Updates
Petunox® reserves the right to update this Shipping Policy at any time.
By placing an order, you agree to the terms listed here — including any future revisions.
We recommend reviewing this policy periodically.
If you have questions, don’t hesitate to reach out at 📧 hello@petunox.com
.